24×7 Help Desk & Support Desk Overview

High-quality remote support desk and network monitoring services – every hour of every day.

Cutting Edge Help Desk & Support Services For Your Business

Much more than a traditional support desk, Allari’s ITaaS based Help Desk services provide our customers with professional and immediate Help Desk support without the costly overheard. Our ITaaS Help Desk is fully-staffed by certified IT professionals who are available 24x7x365 via phone, email, web chat, or our secure web portal.

Industry-Leading Help Desk Services

Based out of our Naples, Florida headquarters, with additional locations dispersed throughout the country. Our ITaaS based Help and Support Desk utilizes the Allari’s Continuous Process Improvement (CPI) model which is based on the industry standard Information Technology Infrastructure Library (ITIL) Continuous Service Improvement framework. As an integral part of IT Help Desk services- also known as helpdesk support – our CPI model is adaptable to the specific needs of your organization and its employees.

Leverage Specialized ITaaS Help Desk Services for Your Business

Allari offers three unique ITaaS Help Desk services and Help Desk support options for organizations of all sizes requiring a full or part-time support desk, an application or customer service desk, or a comprehensive technical service resource center.

These ITaaS Help Desk Plans Include:

24x7 Help Desk

Truly unlimited 24×7 live Help Desk services are available in this plan. Our IT Help Desk is staffed around the clock with certified technical team is available to provide you with immediate assistance.

Outsourced Help Desk

We know how to run a busy Help Desk. And we are confident that we can run yours for less cost. An outsourced Help Desk keeps your business running smoothly. Allari can provide a full or part-time outsourced Help Desk service, application support center or service desk for your own employees or organizational needs.

Private Labeled Help Desk

Whether your customers need technical, product, or application support, the Allari ITaaS Help Desk support service can be branded and tailored to meet your specific requirements.

Our Flexible IT Service Management (ITSM) Platform Will Give You A Unique Service Experience

Allari utilizes ConnectWise’s Manage as our IT Service Management (ITSM) platform which enables our Help Desk support staff to quickly and efficiently resolve support issues as they occur. We’ve pioneered a unique support workflow that focuses on rapid triage and first-call resolution. Our root-cause learning engine blindly scores thousands of responses from hundreds of environments just like yours which enables us to solve problems right the first time. All Allari ITaaS Help and Support Desk solutions feature complimentary access to our ITSM platform.

Our ConnectWise ITSM Platform Integrates With Many Different Leading ITSM Platforms

For customers who prefer to utilize a third-party ticketing system, our ITSM platform provides full ticket system API integration.

Comprehensive IT Service Desk Solutions Keep Organizations Agile

Allari offers many comprehensive IT services for small businesses, medium-size businesses, and large requiring full or part-time support desk services, application helpdesk support, customer service desk, or full-blown technical service resource centers. No matter what type of service desk functions you need, we can provide you with a complete and custom turnkey solution to meet your specific needs.

Much more than a traditional service desk, the Allari ITaaS Support & Service Desk is staffed with IT professionals available to you 24x7x365. Our service desk provides an efficient way to provide immediate support to our customers — and our customer’s customers. We deliver comprehensive IT consultancy services to businesses of any size with a 24 hour Help Desk available year-round.

Ready to discover how Allari’s Help Desk Services can give you a competitive advantage? Call 1-866-937-2224 or fill out the form below.

Contact Us to Get Started Today!