Breaking Free from the Flat-Rate Managed Services Model

Frustrated by the lack of transparency, accountability and lock-in caused by traditional IT support engagements, more customers are shifting workload to IT-as-a-Service solutions.
This whitepaper explores how both models impact today's evolving business technology environment and the factors you should consider before selecting your next IT support engagement, including:
Considerations Flat-Rate Model   ITaaS Model
Spending:  Always On vs As Needed 
Adaptability/Scalability: Period-Based  vs Real-Time 
Accountability:  Generalized  vs Actual 

Understand how the ITaaS support model can provide the flexibility and cost savings your organization needs. Read this resource today.