What are Guiding Principles? They are any principles or precepts that guide an organization throughout its life in all circumstances, no matter the goals, strategies, type of work or the top management. It’s a group of phrases or words that allows the organization to easily determinate if any action, strategy, new business, investment, etc. is suitable under its own precepts and beliefs.
If your organization needs to operate at a very high performance level, developing Guiding Principles is one of the most important pieces of work that can be executed by the IT leaders. Guiding Principles need to be defined to drive decision-making, and in consequence these principles shape the organization's culture which drives business an higher levels of performance. Some organizations are notably better than others. It is because of their culture not their technology. What creates a culture? The way people behave!
Organizations with guiding principles have gained the following benefits:
Initiating a process to obtain the Guiding Principles of your IT Department will not only bring cohesion but will also significantly increase the level of customer service to the end users. Here is an example of the Guiding Principles of Toyota.
Toyota prefers a phrase stylus to explain the pillars of their behavior as business. These principles have the characteristic of endurance because they were created in 1992 and revised in 1997. They relatively remain still the same and stand the test of time. One must not get confused with Vision and Mission or Strategies although they are related to values as company.
The idea is that each member of the IT Department should define in their own words, no less than 5 and no more than 8 guiding principles and send them to the initiative's leader.
One can use the examples provided below but should try not to copy them exactly because the idea to represent the organization not merely to copy another organization.
These guiding principles have to be characteristics already present, not characteristics an organization wishes to have. Once discussed and understood they should be finalized and shared with the internal company. After which, the final step would be to publish the guiding principles to the organization's website. The Guiding Principles should be shared with our collaborators in order to create a culture based on them.
Here are some examples of words or phrases normally used as guiding principles.
|Do the Right Thing|
|Operate with the Highest of Ethics|
|Honor your Promises|
|Act with Transparency|
|Be a Problem Solver|
|Go Above and Beyond|
|Honor Everyone's time|
|Be Result oriented|
|Communicate with Care|
|Treat others the way you would want to be treated|
|Encourage Healthy Debate|
|Be Forward looking|
|Work as Team|
|Have a Positive Attitude|
|Learn from your Experiences|
|Be Self motivated|
|Exceed customer expectations|
|Listen and communicate|
The headline and subheader tells us what you're offering, and the form header closes the deal. Over here you can explain why your offer is so great it's worth filling out a form for.
Technology and processes can be learned and copied; service instead is one of the few competitive advantages that can be sustained over time. Our goal is to provide such a level of service that not only our advantage is maintained over time, but can be transferred to our customers to support them in their process of generating added value.
Carlos Corral Allari, Inc.
I enjoy sharing what I’ve learned with clients and colleagues to help them better utilize both people and technology to improve their business and productivity. I feel fortunate to be part of such an experienced and highly-skilled team that works well together, shares knowledge, and keeps our clients’ businesses running smoothly.
Ravi Madhavan Allari, Inc.