Users at a global producer of cable management products running accounting, manufacturing and distribution operations on JD Edwards EnterpriseOne version 9.2 reported an outage of the application's scheduler function. From first report until service restoration hundreds of jobs failed to process throughout the business.
Following troubleshooting the approximate time of the scheduler's failure was identified, but a specific reason for the failure could not be determined beyond a possible isolated network issue.
The scheduler was restarted manually and failed jobs were re-submitted. Additionally, a process was setup to automatically submit a test job every 60-minutes on a continuous basis with an alert triggering if any test job fails to complete without error within five minutes of submission.
Despite a morning systems check which showed the scheduler was running and operating properly a failure of the function still occurred. Implementing an automated test/alert process on a repeating basis enables a quicker response to future scheduler failures and provides a smaller window of time to isolate the root cause of the incident.
Guard against unplanned downtime by proactively scheduling the daily, weekly & monthly tasks designed to keep your business systems operating at peak performance year-round with Allari's best-practice Support Plans.
Review the tasks and calculate your monthly cost for the following technologies:
As the digital revolution continues personnel inside the IT organization are on the front lines in efforts to make the tech-centric strategies of the business become a reality.
When it comes to IT operations, multitasking seems to be a prerequisite. Quite often it's even written into the job posting. However, research is revealing that multitasking may do more damage than good.
he last 200 years isn't a product, but rather the scientific method, the process which has been used to create millions of products. Today, when change is exponential, a focus on process over products is even more important.
Signs & Symptoms
Downtime is the number one cause of financial harm yet most IT leaders don't understand the signs and symptoms of an environment that experiences too much unplanned downtime.
Sure it's easy to surmise that the systems are offline more than they should be especially when management is enraged but there are legitimate signs and symptoms which will allow you to reduce the frequency and impact of unplanned outages.
1. Implement Preventive Maintenance Schedules
2. Execute Pre-Business System Checks
3. Automate Measurements & Indicators