2. Partnering Right is Critical
Partnering with an IT vendor can define your fate. Most if not all IT departments have hidden weaknesses caused by financial limitations. This is just the way it is. Money doesn't grow on trees and this % of total sales allotted for IT budgets is usually not enough. An IT Director will be limited in one way or another. These weaknesses can be seen in many forms. For example, it could be an inability to response to IT incidents outside of business hours. Or, it may be the lack of a particular skill set available from the current staff.
This requires an engagement with an outside vendor to get the coverage or secure the skill set needed. It is safe to say that this vendor of choice is usually selected based on former relationships – a trusted friend or former colleague or their proximity to the business's location. In these modern times this really isn't the best way to select your vendor.
A hardened IT Director will tell you that these partnerships can cause you a world of hurt or they can turn you into a rock star. So how does the serious IT Director choose a vendor? They use 7 key attributes.