We simply need VPN access and a detailed understanding of what you need us to do. There are 3 basic questions:
What? We can execute anything defined in a SOP. Here is a sample of some of the tasks we manage for our customers:1. Identity & Access Management. We can fulfill the requests for providing or removing access to users.
When? Some tasks are executed on demand. Others are scheduled with our software to be created a recurring basis over the course of the year. This takes away the reliance on a person's memory or the lack of fulfillment when someone is unavailable.
How? SOPs are important. Using them reduces unplanned downtime and reactionary type work. Everything we do is driven off of a SOP. If you don't have one for the task you need done, we will create it. If anything changes along the way, we will update the SOP. We store all SOPs on your system except for emergency escalation & the escalation procedure should our VPN connection get broken.
Leverage our growing library of 'Best Practice' Maintenance Templates & our Scheduling Software to activate the tasks necessary to keep your Enterprise systems healthy. Get the right task done at the right time at the right price!