Corrective Action Request (CAR) Process.
A change request may be inquired by an employee as a result of customer finding, internal finding or supplier issues. Corrective Action Requests are normally determined during quality assurance auditing where Quality assurance project manager decides the criteria for reviewing and communicating non conformance and when the corrective action is required, (Romero & Putz, 2018). Request for corrective action from the employee can stem from non-conformance reported by the client, or from employee's direct observation when a significant problem threatens the production schedule. The significance of CAR is to inspect the problem which already occurred and requires root cause analysis and resolution to prevent its recurrence.
The process starts with the supplier forming a cross-functional root cause and corrective action team where the team size vary based on the nonconformance activity being performed relative to root cause corrective action process. The process of correction action request is as follows:
Each CAR should be understandable by the client and management staff and should contain sufficient and concise information to verify the nonconformity identified during the edit. When the client’s procedural requirements are not satisfied, those requirements should be identified and recorded.
In conclusion, the appropriate Corrective Action Request should be conducted in a systematic approach in order to identify the real root cause essential for the improvement of the quality management system. Effective containment and corrective actions corresponding to the identified root cause should be provided.
Downtime is another way of saying a system is not available to the users. It is also referred to as an outage.
The greatest invention in the last 200 years isn't a product, but rather the scientific method, the process which has been used to create millions of products. Today, when change is exponential, a focus on process over products is even more important.
Signs & Symptoms
Downtime is the number one cause of financial harm yet most IT leaders don't understand the signs and symptoms of an environment that experiences too much unplanned downtime.
Sure it's easy to surmise that the systems are offline more than they should be especially when management is enraged but there are legitimate signs and symptoms which will allow you to reduce the frequency and impact of unplanned outages.
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3. Implement Measurements & Indicators