Who We Are

The mission of Allari is to provide high quality infrastructure, support, and innovation in the delivery of services and security to our customer base. We strive to help make it easier for all of our customers to deploy and use information technology to benefit their end users.

About the Organization
Allari, Inc. is led by John Mathieu and Ravi Madhavan. We are located on 3 continents, staff approaching 40 staff closing 1,200-1,500 tickets per month. We are a service and solutions organization focused on providing IT operations tasks and technical guidance to our customer base.


Our Guiding Principles


We are fair, honest, and honor our commitments.

  1. Do business fairly, in a transparent and ethical manner.
  2. Be consistent in your words and actions.
  3. Conduct business with the highest standards of professional behavior.
  4. Be your best self and build trust in every situation.
  5. Treat each other equally.

We deliver valuable support and services.

  1. Handle difficult situations with patience and thoughtful attention.
  2. Offer solutions with a positive ‘can do’ attitude.
  3. Empower clients to navigate ITS services quickly and effectively.
  4. Engage people with courtesy and dignity.
  5. Be friendly, responsive and nimble.

We are open to new experiences.

  1. Passion and perseverance are keys to producing extraordinary results.
  2. Be enthusiastic, curious, adventurous, and creative.
  3. Challenge yourself to keep learning and discovering.
  4. Be adaptable to change and willing to take risks.
  5. Welcome opportunities that develop new skills.

We respect, trust, and care for each other.

  1. Move forward together. We are stronger as a whole than as individuals.
  2. Be inclusive and embrace diverse viewpoints.
  3. Listen and allow others to speak freely and candidly.
  4. Engage others in a manner that exhibits cooperation.
  5. Laugh and learn from mistakes.

We are energized to find joy at work.

  1. Recognize achievements and reward outstanding performance.
  2. Make space for enjoyment.
  3. Be engaged and have fun.
  4. Cultivate an authentic work environment where you can grow professionally.
  5. Invest the right amount of time to work-life-balance.
  6. Aim for quality in everything you do.

For more information on Guiding Principles please see our IT Care Center page dedicated to the topic -Guiding Principles.


What is Downtime?

Downtime is another way of saying a system is not available to the users. It is also referred to as an outage. While downtime can be planned months in advance, it is typically not and is often a surprise.

5 Reasons Multitasking is Bad for IT Productivity

When it comes to IT operations, multitasking seems to be a prerequisite. Quite often it's even written into the job posting. However, research is revealing that multitasking may do more damage than good.

It's the Process, Stupid!

The greatest invention in the last 200 years isn't a product, but rather the scientific method, the process which has been used to create millions of products. Today, when change is exponential, a focus on process over products is even more important.

Get Help

Open a Support Ticket
Call: 866-937-2224
Email: help@allari.com

North America
Allari, Inc. (HQ)
9128 Strada Pl
Suite# 10115
Naples, FL 34108
Tel: 866-937-2224

South America
South America Allari del Ecuador S.A
Calle Acacias y Calle 7
Quevedo Los Rios 120302
Tel: 593-991-60383

Asia Pacific
Allari, Inc.
Dowlath Towers
Taylors Road
Kilpauk, Chennai 600010

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Top 3 Ways To Prevent Downtime
  1. Implement Preventative Maintenance Schedules
  2. Execute Pre Business System Checks
  3. Implement Measurements & Indicators
Implement Preventive Maintenance Schedules

Take care of your IT assets and they will take care of you. Implement a consistent, high quality preventive maintenance schedule. Let Allari do the chore based tasks while you focus on the important stuff!